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Brand Consultancy Tangible Process

Process //

A great business has a compelling purpose and delivers that purpose consistently across every touchpoint. Our approach defines that purpose by understanding your business strategy and aligning your Vision, Mission & Values with your brand(s).

Immersion
Our immersion phase starts by understanding your ambition and business strategy. We review your competitive landscape, identify industry preference drivers, get insights from customer journeys and look outside your category for best practice case studies.

Positioning Hypotheses
Tangible use our proprietary frameworks to develop positioning hypotheses through our Brand Pillars Framework™, Brand Values Framework™ and our Brand Personality Framework™. For each hypothesis, Tangible develops relevant business and brand implications, which are then tested with customers, internal stakeholders and other relevant external stakeholders.

Market Research
Our research phase goes beyond understanding current perceptions of your brand and preference drivers to also test positioning options, so that we can identify the ones that are most appealing to different stakeholder groups. In addition, we can also test ideas that management have, as part of positioning implications.

Management Alignment
Our Brand Alignment Workshop™ ensures senior management are aligned behind the strategic direction of the brand and ready to deliver. This includes new initiatives, internal alignment and business implications. Many of the initiatives will have been tested during the research phase, providing management with customer insights on the appeal of those ideas.

Documentation
After the Brand Alignment Workshop™, Tangible documents the Brand Promise and Brand Purpose Statement, the selected Brand Values and Brand Personality. We also review key delivery implications for further discussion.

What can we offer?
  • Brand Experience Audit
  • Customer Journey Mapping
  • Brand Communications & Digital Audit
  • Competitor Landscape Review
  • Sector Best Practice
  • Out-of-Category Insights
  • Brand Insights
  • Brand Strategy
  • Mission Vision and Values
  • Purpose Statement
  • Brand Promise
  • Brand Pillars Framework™
  • Brand Personality Framework™
  • Brand Values Framework™
  • Business Implications
  • Customer Insights
  • Customer Segmentation
  • Internal Stakeholder Insights
  • Market Research
  • Brand Metrics and Measurement
  • Design Thinking
  • Innovation
  • Ideation

Your Brand’s Purpose

Once your brand's purpose has been clearly defined,
we bring it to life through these four areas